Repeat customers are a vital factor in building a long-term and sustainable business model. You want your customers to choose you and continue to come back each time they need...

COVID-19 has created countless challenges for companies in all industries. Shutdowns, delays, service interruptions, and many other unforeseen issues have forced companies to have difficult conversations with customers. It’s not...

We all want to keep customers coming back. Repeat business is vital to your organization’s long term success. It’s much easier to retain your current customers than to find new...

Not every sale will go according to plan. In fact, most sales don’t. However, some interactions with customers can veer off the rails. Sales can go wrong for many reasons...

Working in sales can be tough. You get a lot of pushback from customers. You get told “no” a lot more than “yes,” and you will experience your fair share...