5 months ago
March 8, 2018

“UGH, Do I Have to Answer That?” 3 Irritating Sales Customer Questions and How to Answer Them

Working in sales can be tough. You get a lot of pushback from customers. You get told “no” a lot more than “yes,” and you will experience your fair share…

Rhys Metler

Working in sales can be tough. You get a lot of pushback from customers. You get told “no” a lot more than “yes,” and you will experience your fair share of negativity. It’s all part of the job.

But it can be difficult to take. However, another area of your job that can get on your nerves is irritating questions asked by customers. Even though they may mean well, hearing the same annoying questions on a regular basis can get to you.

Irritating Sales Customer Questions

Our sales recruiters have put together a list of some of the most irritating questions sales reps hear:

1. Can I speak to your manager?

This is perhaps the most irritating question you can get asked by a sales customer. Your managers coach you on what to say when interacting with customers, so the customer will most likely receive the exact same response from a manager about their inquiry.

The best way to answer this question is to reply with a yes. Follow up with your manager and have them connect with the customer – even though your manager will likely tell the customer the same thing you just did.

2. Can you do better?

Customers always seem to think sales reps are holding something back. They think that if they ask enough, reps can lower the price or sweeten the deal. This is rarely the case. Most reps offer the best deal to customers to win their business, without holding back.

The best way to answer this question is to reaffirm that you are providing them with the best deal you can. This may also be when a customer asks to speak to your manager to see if they can get a better deal. Tell them you will see what you can do. Sometimes, you may be able to get them a slightly better deal or add more value.

3. Can you double check that?

This is a particularly irritating question because it insinuates that sales reps are not sure what they are talking about. Often, customers ask this question if they don’t believe what reps are saying.

The best way to answer this question is to go along with it and double check for the customer. It will make them feel better that they know for sure.

More Sales Customer Service Tips From Sales

5 Effective Ways to Retain Customers

4 Things to Avoid Saying During a Sales Call

Lies! 4 Common Lies Sales Customers Tell and How to Deal with Them

 


SalesForce Search is a sales recruiting company which specializes in the recruitment and placement of sales professionals. We recruit salespeople in every sector of the economy including, software, manufacturing, financial services and medical devices. Find the right salesperson for your organization, start your search here.

Rhys Metler

Rhys is a tenacious, top performing Senior Sales Recruiter with 11+ years of focused experience in the Digital Media, Mobile, Software, Technology and B2B verticals. He has a successful track record of headhunting top performing sales candidates for some of the most exciting brands in North America. He is a Certified Recruitment Specialist (CRS) and has expert experience in prospecting new business, client retention/renewals and managing top performing sales and recruitment teams. Rhys enjoys spending quality time with his wife, son, and daughters, BBQing on a hot summer day and tropical vacations.