When you work in sales, you are bound to encounter your fair share of difficult situations. It’s the nature of the job. Depending on the type of sales you do,…
When you work in sales, you are bound to encounter your fair share of difficult situations. It’s the nature of the job. Depending on the type of sales you do, you could deal with challenging situations occasionally, daily, or even specialize in working in difficult sales situations.
So, it’s no surprise that hiring managers will ask about how you handle challenging situations during a sales job interview.
Below are some strategies to answer this challenging job interview question for sales positions:
Hiring managers ask this question to understand how you work in high-stress situations. This behavioural-style question can help them learn about how you communicate, listen, and deal with conflict. It can also provide them with insights into how you react when put in challenging situations. Do you own mistakes or do you blame others? Do you diffuse or ignite the situation?
One of the most effective ways to answer these types of questions is by using the STAR method. STAR stands for Situation, Task, Action, and Result.
You can expect to get asked this question, or a very similar one, at your next sales job interview. So, it’s a good idea for you to work through the STAR method and have an answer prepared.
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Jace is a sales recruiter with almost a decade of experience building high-performing sales teams in North America, across Europe, Asia, and Australia. He also has plenty of tips to help your sales team increase revenue!