Do you know what your sales customer wants? While there is no doubt sales customers have unique needs and each one is different, there are some common things that EVERY…
Do you know what your sales customer wants? While there is no doubt sales customers have unique needs and each one is different, there are some common things that EVERY customer wants when dealing with sales reps.
For many customers, it’s not just about getting the lowest prices, getting the best deal, or best value for their money. In many instances, it is about the little things.
Here are some of the top things successful sales recruiters and reps provide to their customers:
No one is perfect. Sales customers expect honesty and accountability from their business partners. If you make a mistake, own it. Don’t try to pass it off.
Your customers want you to make things as simple as possible. They don’t want complex sales transactions. They want buying to be simple and easy to understand.
You need to be accessible to your customers. You can’t allow days to go by before getting back to them. You need to offer great service, be there to answer questions, and help them resolve issues as they arise.
Customers are increasingly looking for reps who not only provide great products and services but also offer new perspectives. They want someone who brings innovative ideas to the table.
Customers want a business partner. They want someone they can work with to help them achieve their business goals. No longer is a sales rep’s job only about selling.
Above all else, customers want sales reps who actually listen to their needs and problems. They want to work with people who have a deep understanding of the company’s goals, issues, and approach. They want someone who gets it and can help them succeed, not someone just trying to sell.
Many sales reps are reactive. They wait for a customer to have an issue, and then they sell them a solution. What your customers actually want is a rep who will help them avoid issues before they arise.
What you think your customers want and what they actually want is different. Make sure you know what is most important to your customers to ensure you are providing them with the best service possible.
SalesForce Search is a sales recruiting company which specializes in the recruitment and placement of sales professionals. We recruit salespeople in every sector of the economy including, software, manufacturing, financial services and medical devices. Find the right salesperson for your organization, start your search here.
Claire is a Western University graduate with a background in recruiting, sales and customer service. As a Director, Client Services her goals are to place the best people in the right roles resulting in satisfaction for both the candidate and client.