A sales pitch on the phone is very different than making a sales pitch in person. It’s an important distinction to make. It will change how you approach your pitch,…
A sales pitch on the phone is very different than making a sales pitch in person. It’s an important distinction to make. It will change how you approach your pitch, how you sell, and how you interact with your prospects and customers.
With phone pitches, you need to keep in mind that there are a few factors working against you:
So why do you still need to make sales pitches over the phone when you can connect in many other ways – email, social media, text, video chat?
Tamara Monosoff from Entrepreneur explains:
“The reality is that even in our internet-based world, few tools are more effective and necessary for generating sales and sales appointments than the good old telephone.”
Here are 5 tips from our sales recruiters on how to make a successful sales pitch over the phone:
You are not going to nail your sales pitch on your first day on the job. Like anything else, it takes time to hone your craft, get to know your products, your customers, and learn how to identify which approach to take. The more you do it, the less you will fear cold calls and sales pitches over the phone.
If you fail to plan, plan to fail. Before you pick up the phone to make a pitch, know who you are calling, review the information you have about the client, understand their most pressing needs, and have an understanding of the products and services they would benefit from most.
Most sales reps use a script for a sales call. This is perfectly okay. Where they run into trouble is when they make the script too complicated. When you do this, it easy to get caught up in trying to remember your next line or pitch rather than listening to the customer and identifying ways you can help them.
Unfortunately, there is no shortage of people who hang up on you before you establish rapport. Therefore, you need to be direct, keep things brief, and get to the point. You can elaborate on key points and features to generate interest. Make a connection, and then worry about the pitch.
You need to sound like a professional, and it matters how your voice sounds over the phone. An uncontrolled tone may sound amateurish, and talking too fast, talking over the customer, and other poor verbal communication cues can make you seem nervous and unprepared. Consider listening to how you sound on the phone to look for ways to improve how you present yourself over the phone.
Phone calls aren’t the only way you will be communicating with sales clients. When you’re doing a sales pitch on a virtual call, or in person, many of these phone sales techniques still apply. Not so much in terms of getting to the point, but rather in terms of practice, planning, and personality. The last thing you want to do as a salesperson is be competent over the phone, only to come off as a completely different person on a Zoom call or during a presentation.
It’s important to maintain a certain level of consistency throughout your entire sales process to ensure you have the client’s confidence. Trust goes a long way, make sure your sales competency does as well.
SalesForce Search is a sales recruiting company that specializes in the recruitment and placement of sales professionals. We recruit salespeople in every sector of the economy including, software, manufacturing, financial services, and medical devices. Find the right salesperson for your organization, start your search here.
Rhys is a tenacious, top performing Senior Sales Recruiter with 15+ years of focused experience in the Digital Media, Mobile, Software, Technology and B2B verticals. He has a successful track record of headhunting top performing sales candidates for some of the most exciting brands in North America. He is a Certified Recruitment Specialist (CRS) and has expert experience in prospecting new business, client retention/renewals and managing top performing sales and recruitment teams. Rhys enjoys spending quality time with his wife, son, and daughters, BBQing on a hot summer day and tropical vacations.