11 months ago
September 5, 2023

4 Things To Do When You Lose a Top Sales Employee

Losing a top sales employee can be a challenging situation for any organization. You are not only losing an employee, but you are also losing the experience and skills this…

sales recruiter Liz Vixner
Elizabeth Vixner

Losing a top sales employee can be a challenging situation for any organization. You are not only losing an employee, but you are also losing the experience and skills this person possessed. When you lose an employee, you can be left with a big hole in your sales team. But there are steps you can take to minimize the impact of losing a top sales employee.

To ensure you handle this situation effectively, our sales recruiters have four pieces of advice to offer sales employers:

1. Conduct an Exit Interview

Schedule an exit interview with the departing sales employee. This is an opportunity to gather insights into their reasons for leaving, their perspective on the organization’s strengths and weaknesses, and any suggestions they might have for improvement. This information can be invaluable for identifying areas of concern and making necessary changes to retain and support future employees. The more you can learn about why people leave, the better position you’ll be in to correct these problems.

2. Evaluate the Reasons Why Sales Employees Leave

Analyze the reasons behind the departure. Was it due to compensation, work culture, lack of growth opportunities, or other factors? Understanding why the sales employee chooses to leave can help you address issues that might be affecting other team members as well. If the reasons are related to internal concerns, take steps to rectify those issues.

sales employee quitting

3. Conduct a Knowledge Transfer

Sales employees often have valuable client relationships, product knowledge, and sales strategies that contribute to the company’s success. Before the employee leaves, ensure a smooth transition of their responsibilities. Facilitate knowledge transfer sessions to ensure that their expertise is passed on to the remaining team members. This can minimize disruption to ongoing projects and client relationships.

4. Focus on Retention Strategies

Losing a top sales employee can serve as a wake-up call to reevaluate your retention strategies. Assess whether your compensation packages are competitive, if there are opportunities for career growth and development, and if the work environment is supportive and fulfilling. Implement improvements based on feedback from the departing employee and insights gained through the exit interview process.

How you approach losing an employee can dictate the impact it will have on your sales team. Losing a top sales employee is an opportunity for growth and improvement. Use the experience to strengthen your team, identify areas for enhancement, and create a more appealing work environment that fosters employee loyalty and engagement.

More Expert Sales Recruiter Advice For Employers

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SalesForce Search is a sales recruitment agency that specializes in hiring sales rockstars. Hiring top salespeople is tough. Only 55% meet their quota. Our proactive approach recruits talented salespeople before they hit the market. As North America’s leading sales headhunter we recruit salespeople in every sector of the economy including, software, manufacturing, financial services and medical devices. To find your next sales rockstar, start your search here. Did you know SalesForce Search is an IQ PARTNERS company?


sales recruiter Liz Vixner

Elizabeth Vixner

Elizabeth is a sales recruiter that has led and developed multiple top sales teams in Canada in the Automotive, Retail, and Sports Industries. With 6+ years of corporate sales experience, she knows what separates a good salesperson from a great salesperson. She holds a Bachelor of Business Administration with a Specialization in Marketing and Accounting with Honours from the Schulich School of Business at York University.