October 19, 2018

Inside Sales Representative

TITLE:  Inside Sales Representative        POSITION TYPE: Salaried + Bonus        REPORTS TO: VP Sales                   POSITION SUMMARY: The Inside Sales Representative’s primary role is to qualify and action incoming leads…

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TITLE:  Inside Sales Representative       

POSITION TYPE: Salaried + Bonus       

REPORTS TO: VP Sales                  

POSITION SUMMARY:

The Inside Sales Representative’s primary role is to qualify and action incoming leads and to generate new leads for the business through outbound prospecting.  To be successful in this role, individuals must be positive and energetic, and maintain a high level of activity.  Strong relationship skills are a must, including the ability to establish immediate rapport and credibility over the phone.

DUTIES AND RESPONSIBILITIES:

  • Monitor inbound lead sources (can be web, email or phone) and action new leads by qualifying and assigning to designated Account Executives.  Conduct research as required to determine prospect vertical, geography and budget size.
  • Maintain and update prospect and customer records in designated CRM system.
  • Participate in lead generation campaigns through targeted outbound cold calls and emails.
  • Provide support to the sales team in preparing RFP responses
  • Utilize CRM to document activities.

QUALIFICATIONS:

  • Minimum 2-3 years of demonstrated success in an Inside Sales role
  • Bachelors Degree in a related field from a leading University
  • Experience in software sales will be an asset
  • Experience selling to Public Sector accounts will be an asset
  • Experience selling into US markets will be an asset
  • Experience with finance, accounting, budgeting and forecasting will be an asset
  • Ability to relate to diverse individuals across a wide range of positions from C-level to analyst
  • Strong ability to manage multiple concurrent initiatives and to remain calm under pressure

KEY WORKING RELATIONSHIPS:

  • Professional and positive demeanor in dealing directly with customers to follow up on inside sales opportunities
  • Provide customer feedback to support channels to help drive product enhancement and servicing strategy

WORKING CONDITIONS:

  • Position to be based in Burlington, Ontario
  • Flex-work options may be available

 

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