August 19, 2017

Technical Sales Advisor

Our client is an established business in growth mode currently in search for a high-quality Technical Sales Advisor to assist customers with complex repair and purchase needs. The Technical Sales…

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Our client is an established business in growth mode currently in search for a high-quality Technical Sales Advisor to assist customers with complex repair and purchase needs. The Technical Sales Advisor will be responsible for responding to external and internal client requests, estimating quotes and consulting with technical staff to deliver effective and accurate solutions.  

The ideal candidate must be dynamic, rigorous, reliable and available. Having strong customer service assets, communication abilities, ease of working under pressure and great autonomy will ensure success in this position.

RESPONSIBILITIES:

•    Answer customer and supplier requests in a timely matter and provide outstanding service at all times
•    Prepare quotes for each repair/purchase request according to customer specifications
•    Estimate the scope of work and anticipated charges prior to the repair being assessed when needed
•    Communicate detailed quotes and estimates to the customers
•    Pro-actively follow up on work progress/delivery status and inform customer
•    Communicate with suppliers to assess the best available product, application, price, delivery date and delivery fees
•    Enter and maintain customer information in the database (Optimum)
•    Consult with technical staff to obtain work progress information
•    Recommend and implement measures and procedures aiming to improve the department performance and quality control
•    Perform all other related tasks
 
REQUIREMENTS:

•    Exceptional customer service
•    Knowledge of electric motors
•    Exceptional written and spoken English language skills
•    Team coordination in a customer service environment
•    3 – 5 years inside sales experience in a technical industry
•    Ability to work under tight deadlines and positive pressure
•    Computer literate
•    Proactive and resourceful with great attention to detail

 

 

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